How to Clone an Existing Bot in Zendesk
Can I clone an existing bot in Zendesk?
Yes, you can clone an existing bot in Zendesk to use it as a starting point for a new bot. To do this, go to the Admin Center, click on Channels in the sidebar, and select Bots and automations > Bots. Then, click on Manage bots, find the bot you want to clone, click its Options icon, and select Clone.
The cloned bot will appear at the end of your bot list with the same name as the original, appended with '(copy)'. You can then modify the cloned bot by adding, editing, or deleting its answers as needed.
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