image for site

Reset Ticket Order in Zendesk Views - Frequently asked questions

Discover solutions to common issues with resetting ticket order in Zendesk views. Find answers to frequently asked questions and troubleshoot your view settings.

Frequently asked questions

How can I reset the order of tickets in my Zendesk view?

To reset the order of tickets in your Zendesk view, you can click the column header three times. This will cycle through ascending, descending, and back to the default sort order. If you prefer, you can also refresh your browser page to restore the…

What are the sortable states for columns in Zendesk views?

Columns in Zendesk views have three sortable states: ascending, descending, and default. Each time you click on a column header, it cycles through these states, changing the sort order of your tickets. The current sort order is indicated by an…

Is there a reset sort order button in Zendesk views?

There isn't a specific reset sort order button in Zendesk views. However, you can reset the order by clicking the column header three times to return to the default sort order. Alternatively, refreshing your browser page will also restore the…

How do I know the current sort order of my tickets in Zendesk?

The current sort order of your tickets in Zendesk is indicated by an arrow icon next to the column header. This icon shows whether the tickets are sorted in ascending, descending, or default order. Clicking the column header will change the sort…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites