Help Center Spam Prevention - Frequently asked questions
Frequently asked questions
How does the spam filter work in Zendesk Help Center?
Zendesk Help Center includes a built-in spam filter to prevent unwanted content. The spam filter automatically detects and stops new and edited end-user posts and comments that appear to be spam from being published. This helps maintain the quality…
What is word moderation in Zendesk Help Center?
Word moderation allows admins to filter content based on specific words. When enabled, any end-user content containing these words is placed in a moderation queue instead of being posted publicly. This gives you the chance to review and decide if…
How does rate limiting help prevent spam in Zendesk?
Rate limiting in Zendesk Help Center restricts the number of new posts and comments a single user can create within a 24-hour period. This feature is designed to target spammers by limiting their ability to flood your help center with spam, while…
Can I block IP addresses of spammers in Zendesk?
Yes, Zendesk Help Center allows you to block IP addresses of known spammers. The system actively detects and blocks IPs that have been identified as sources of spam, preventing them from accessing Zendesk accounts. This helps in keeping your help…
How does CAPTCHA work in Zendesk Help Center?
CAPTCHA is used in Zendesk Help Center to verify that users are human. End users must sign in to make comments, which involves creating an account and experiencing Cloudflare's CAPTCHA during signup. Additionally, CAPTCHA is enforced when the…
What is the blocklist feature in Zendesk Help Center?
The blocklist feature in Zendesk Help Center allows you to add patterns, email addresses, or domains associated with spam users to a blocklist. This helps in preventing these identified sources from accessing your help center, thereby reducing spam…
How can I get notifications for new content in Zendesk?
To stay updated on new content, you can subscribe to sections in your Knowledge base and topics in your Community. This ensures you receive email notifications whenever new posts and comments are created. It helps you monitor customer queries and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
