Create Conditions for Custom Drop-Down - Frequently asked questions
Discover how to create conditions to display text based on custom drop-down field values in Zendesk. Explore answers to common questions and enhance your support experience.
Frequently asked questions
How can I use a macro to display text based on a custom drop-down field in Zendesk?
To display specific text based on a custom drop-down field in Zendesk, you can use liquid markup in your macro. Liquid markup allows you to create conditions that determine which text appears depending on the selected value of your custom drop-down…
What is liquid markup and how is it used in Zendesk macros?
Liquid markup is a templating language that allows you to create dynamic content in Zendesk macros. It is used to set conditions and display different text based on the values of fields, such as custom drop-down fields. By incorporating liquid…
How do I test a macro that uses a custom drop-down field in Zendesk?
To test a macro that uses a custom drop-down field in Zendesk, you need to create a ticket that includes this field. This allows you to verify that the macro displays the correct text based on the selected value. Testing is crucial to ensure that…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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