How to Delete Leads & Contacts - Frequently asked questions
Explore common questions about deleting leads and contacts in Zendesk. Find answers to streamline your process and manage your data efficiently.
Frequently asked questions
How do I delete a lead or contact in Zendesk Sell?
To delete a lead or contact in Zendesk Sell, you need to follow a few simple steps. First, navigate to the Sell sidebar and click on either the Leads or Contacts icon. Then, select the lead or contact you wish to delete. Click on 'Edit' next to…
Can I delete multiple leads or contacts at once in Zendesk Sell?
Yes, you can delete multiple leads or contacts at once in Zendesk Sell using the bulk delete feature. To do this, go to the Sell sidebar and click on either the Leads or Contacts icon. Use the Index or Table views to select the checkboxes next to…
Why can't I delete a contact in Zendesk Sell?
If you're unable to delete a contact in Zendesk Sell, it might be because the contact is associated with a deal. Zendesk Sell does not allow the deletion of contacts that have any associated deals. To proceed with deleting such a contact, you must…
Is there a way to mark a contact as inactive in Zendesk Sell?
Currently, Zendesk Sell does not offer a direct feature to mark a contact as inactive. Users have expressed interest in such a feature, especially for situations where a contact is no longer with a company but their communication history needs to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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