Setting Up Your X (Twitter) Channel - Frequently asked questions
Frequently asked questions
How can I add an X (formerly Twitter) account to Zendesk?
To add an X (formerly Twitter) account to Zendesk, you need to be an administrator. In the Admin Center, navigate to Channels in the sidebar, then select Messaging and social > X Corp accounts. Click on the X Corp accounts tab and then click 'Add…
What are the differences between Zendesk Support and Suite plans for X accounts?
Zendesk Support and Suite plans offer different capabilities for integrating X (formerly Twitter) accounts. With Zendesk Support plans, you can add one X handle, but it only supports public messages. Private messages are not supported. On the…
How do I edit settings for an X (formerly Twitter) account in Zendesk?
Editing settings for an X (formerly Twitter) account in Zendesk allows you to control how tweets are handled. In the Admin Center, go to Channels in the sidebar, then select Messaging and social > X Corp accounts. Click on the X Corp accounts tab…
How can I remove an X (formerly Twitter) account from Zendesk?
You can remove an X (formerly Twitter) account from Zendesk by either deactivating or unlinking it. To deactivate, go to the Admin Center, click Channels in the sidebar, then select Messaging and social > X Corp accounts. Click 'Deactivate'…
How do I append ticket links to outgoing tweets in Zendesk?
Appending ticket links to outgoing tweets in Zendesk allows users to access the help center ticket page. In the Admin Center, click Channels in the sidebar, then select Messaging and social > X Corp accounts. Go to the General settings tab and…
What should I do if my X (formerly Twitter) account becomes deauthorized in Zendesk?
If your X (formerly Twitter) account becomes deauthorized in Zendesk, you need to reauthorize it. Common reasons for deauthorization include password changes or Zendesk being removed from allowed apps. To reauthorize, go to the Admin Center,…
How can I manage X (formerly Twitter) tickets using business rules in Zendesk?
Managing X (formerly Twitter) tickets with business rules in Zendesk allows for efficient ticket handling. You can use the Ticket Channel condition in automations, reports, triggers, and views to detect a ticket's source. There are three source…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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