Managing X Tickets with Business Rules in Zendesk
How can I manage X (formerly Twitter) tickets using business rules in Zendesk?
Managing X (formerly Twitter) tickets with business rules in Zendesk allows for efficient ticket handling.
You can use the Ticket Channel condition in automations, reports, triggers, and views to detect a ticket's source. There are three source types: X Corp, X Corp DM, and X Corp Like. Additionally, you can use conditions like Requester's number of X Corp followers or Requester is verified by X Corp to prioritize tickets. This helps in managing tickets based on user influence or verification status.
More related questions
How can I add an X (formerly Twitter) account to Zendesk?
To add an X (formerly Twitter) account to Zendesk, you need to be an administrator. In the Admin Center, navigate to Channels in the sidebar, then select Messaging and social > X Corp accounts. Click on the X Corp accounts tab and then click 'Add…
What are the differences between Zendesk Support and Suite plans for X accounts?
Zendesk Support and Suite plans offer different capabilities for integrating X (formerly Twitter) accounts. With Zendesk Support plans, you can add one X handle, but it only supports public messages. Private messages are not supported. On the other…
How do I edit settings for an X (formerly Twitter) account in Zendesk?
Editing settings for an X (formerly Twitter) account in Zendesk allows you to control how tweets are handled. In the Admin Center, go to Channels in the sidebar, then select Messaging and social > X Corp accounts. Click on the X Corp accounts tab…
How can I remove an X (formerly Twitter) account from Zendesk?
You can remove an X (formerly Twitter) account from Zendesk by either deactivating or unlinking it. To deactivate, go to the Admin Center, click Channels in the sidebar, then select Messaging and social > X Corp accounts. Click 'Deactivate' beside…
How do I append ticket links to outgoing tweets in Zendesk?
Appending ticket links to outgoing tweets in Zendesk allows users to access the help center ticket page. In the Admin Center, click Channels in the sidebar, then select Messaging and social > X Corp accounts. Go to the General settings tab and…
What should I do if my X (formerly Twitter) account becomes deauthorized in Zendesk?
If your X (formerly Twitter) account becomes deauthorized in Zendesk, you need to reauthorize it. Common reasons for deauthorization include password changes or Zendesk being removed from allowed apps. To reauthorize, go to the Admin Center, click…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
