Admin's Guide to Zendesk API - Frequently asked questions
Frequently asked questions
What is the Zendesk API and how does it work?
The Zendesk API is a tool that allows software applications to communicate with each other, similar to how a waiter delivers dishes from the kitchen to your table. It enables you to retrieve and manipulate data within your Zendesk account. The API…
Why should I use the Zendesk API?
Using the Zendesk API allows you to add functionality not available in the UI and perform tasks more efficiently. It enables data export, ticket data retrieval for reporting, and bulk updates. For example, you can create up to 100 organizations at…
How can I make an API request in Zendesk?
To make an API request in Zendesk, you need to use endpoints that perform actions like GET, POST, PUT, and DELETE. While GET requests can be made in a browser, other actions require tools like cURL or Postman. Each request returns a status code…
What format does the Zendesk API use to return data?
The Zendesk API returns data in JSON format, which is lightweight and easy to read. JSON data can be viewed in a web browser using a JSON viewer extension. This format is ideal for transferring data between systems and is commonly used in API…
How can I search for tickets using the Zendesk API?
To search for tickets using the Zendesk API, you can use the Search API endpoint. This endpoint allows you to retrieve tickets based on specific criteria, such as tags. For example, to find tickets with certain tags, use the endpoint with a query…
What are the common status codes for Zendesk API requests?
When you make an API request, you receive a status code indicating the result. Common codes include 200 for success, 400 for unsuccessful requests, 409 for merge errors, 422 for unprocessable entities, 429 for rate limit exceeded, and 500 for…
How can I use cURL with the Zendesk API?
cURL is a command-line tool used to try API commands without a browser. It's used in Zendesk API documentation examples and supports all types of API calls. cURL comes pre-installed on Macs but needs installation on Windows. For more information,…
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