What's New in Zendesk July 2022 - Frequently asked questions
Frequently asked questions
What is simplified email threading in Zendesk Support?
Simplified email threading in Zendesk Support offers a more conversational experience by removing redundant messages. This feature is enabled by default for new customers, making it easier for both end users and agents to follow and manage email…
How can I manage tickets in bulk with Zendesk Support?
Zendesk Support now includes an updated interface for managing tickets in bulk. A new toolbar in the ticket views interface allows you to take action on multiple tickets simultaneously, streamlining your workflow and saving time. For more…
What is the new sales CRM setup in Zendesk Suite?
Zendesk Suite now offers new instructions for setting up a sales CRM in your account through the trial task wizard. This feature is available if you trial an account with both support and sales capabilities, helping you integrate sales CRM…
How does Federated Search work in Zendesk Guide?
Federated Search in Zendesk Guide allows you to implement a search crawler without developer resources. You can set up multiple crawlers to index content from various websites, and relevant external content is ranked and presented on the search…
How does Zendesk handle malicious attachments?
Zendesk now scans file attachments on tickets for malware in Support and Zendesk Suite. Malicious attachments may be labeled with a warning or hidden from users, allowing admins to manage access effectively. For more details, see [Managing…
What are the new bot-building features in Zendesk Messaging?
Zendesk Messaging has improved its bot-building experience, allowing admins to create separate answers for individual customer topics. This feature helps match and deliver relevant answers to customer questions before an agent gets involved. Admins…
How can I use custom launchers in Zendesk Web Widget?
The Zendesk Web Widget now supports custom launchers, allowing users to decide where the widget is triggered on their website. This feature uses simple APIs to open and close the widget and show unread message notifications as needed. For more…
How can I create Zendesk Support tickets in Slack Connect?
You can now create Zendesk Support tickets directly in a Slack Connect channel. This feature allows both external and internal users to create tickets using the @zendesk mention, facilitating seamless collaboration. For more information, see…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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