Accessing Data Exports in Zendesk - Frequently asked questions
Discover why you may no longer have access to data exports in Zendesk. This page addresses common questions and provides solutions to regain access.
Frequently asked questions
Why can't I export data from my Zendesk account anymore?
If you can't export data from your Zendesk account anymore, it might be due to permission changes. Only administrators and agents with specific custom roles that include report editing permissions can export data to JSON, CSV, or XML files. If…
Who can export data in Zendesk?
In Zendesk, only administrators and agents with a custom role that includes report editing permissions can export data. This means if you're not an admin or don't have the necessary permissions, you won't be able to export data to JSON, CSV, or XML…
How can I regain access to data exports in Zendesk?
To regain access to data exports in Zendesk, you need to have the right permissions. Only administrators and agents with a custom role that includes report editing permissions can export data. If you previously had access and now don't, it's likely…
What should I do if I need to export data but lack permissions?
If you need to export data from Zendesk but lack the necessary permissions, the best course of action is to contact an admin on your account. They can either perform the export on your behalf or adjust your permissions to include report editing…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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