Accessing Zendesk Sandbox - Frequently asked questions
Discover solutions to common issues when accessing the Zendesk Sandbox. This page addresses frequently asked questions to help you troubleshoot and resolve access problems efficiently.
Frequently asked questions
Why can't I access my Zendesk sandbox account?
If you're having trouble accessing your Zendesk sandbox account, it might be because you're not listed as a member. When a sandbox is created, it only copies the credentials of the owner and existing administrators. If you became an admin after the…
How can I add new users to my Zendesk sandbox?
To add new users to your Zendesk sandbox, you need to manually invite them. You can export agents from your live instance and import them into the sandbox. Once added, they will receive an invitation to join. If users were already in the sandbox,…
What should I do if I'm locked out of my Zendesk sandbox?
If you're locked out of your Zendesk sandbox, it's important to have a plan in place. Unfortunately, the help docs don't provide specific steps for this scenario, but it's recommended to contact Zendesk support for assistance. They can help you…
Does Zendesk sandbox support Single Sign-On (SSO)?
No, the Zendesk sandbox does not carry over the Single Sign-On (SSO) settings from your production environment. This means you'll need to log in using the credentials specific to the sandbox, rather than relying on…
How can I use canned data in Zendesk sandbox?
To use canned data in your Zendesk sandbox, you can create it using a tool like Mockaroo. Once you have your data, you can import it into the sandbox using the bulk importer or API. This allows you to test and demo without using your organization's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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