The First reply time can be higher than the Full resolution time due to different date filters. The median First reply time report uses the Ticket created - Date attribute, while the median Full resolution time report uses the Ticket solved - Date…
Date filters impact the First reply time and Full resolution time by determining which tickets are included in each report. The First reply time is filtered by the Ticket created - Date attribute, while the Full resolution time is filtered by the…
No, you cannot directly compare First reply time and Full resolution time in Zendesk due to different date filters. The First reply time is based on when tickets were created, while the Full resolution time is based on when tickets were solved….