Account Verification & Password Reset Email Validity - Frequently asked questions
Discover answers to common questions about the validity period of Zendesk account verification and password reset emails. Learn how long these emails remain valid and more.
Frequently asked questions
How long are Zendesk account verification and password reset emails valid?
Zendesk account verification and password reset emails are valid for 24 hours. After this period, the links in these emails will expire, and users will need to request new ones. If the account verification email expires, users will encounter an…
What should I do if my Zendesk verification email expires?
If your Zendesk verification email expires, you can request a new one to be sent. This is necessary because the expired link will no longer work. When the verification email expires, you will receive an error message like "No user found (invalid…
Can I change the 24-hour validity period for Zendesk emails?
Unfortunately, the 24-hour validity period for Zendesk emails cannot be changed. This time limit is hard-coded into the system. If you need more time, you will have to request a new email after the original one expires. This ensures that the…
How can customers verify their Zendesk accounts without the welcome email?
Customers can verify their Zendesk accounts without the welcome email by using the "Forgot my password" process on the login page. This will send them an email to set a password, which also serves as account verification. This method is useful if…
What happens if a Zendesk password reset email expires?
If a Zendesk password reset email expires, users will see an error message prompting them to generate a new reset link from the sign-in page. This means that users can easily request a new password reset email without any additional steps,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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