How to View User Profiles in Help Center - Frequently asked questions
Frequently asked questions
How can I view a user's profile in Zendesk Help Center?
To view a user's profile in Zendesk Help Center, simply click on their name or avatar in any article, post, comment, or search result. This will open the user's profile within the Help Center. If you're a signed-in agent, you can also access the…
Are Help Center profiles brand-specific in Zendesk?
Yes, Help Center profiles in Zendesk are brand-specific. Each Help Center user profile contains only the user's activity for that specific Help Center and not across all your Help Centers. This means if you have multiple Help Centers for different…
How can I access a user's Support profile from the Help Center?
To access a user's Support profile from the Help Center, click on the user's name or avatar in the Help Center, and then click their name again in the profile that opens. This will take you to the user's Support profile in the Zendesk Support…
Can I view a user's Gather profile before they post?
Yes, you can view a user's Gather profile before they post by using their userid from the Support profile URL. Navigate to the user's Support profile, copy the userid from the URL, and then go to your own Gather profile page. Replace your…
Is there a time limit for requests in Zendesk Help Center?
No, there is no time limit for requests in the Zendesk Help Center. The 'My Requests' page displays all requests submitted by the end user indefinitely. Even archived tickets will still be labeled as 'solved' in the 'My activities' section,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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