image for site

Time Limit for Requests in Zendesk Help Center

Discover if there's a time limit for requests in Zendesk Help Center. Requests remain indefinitely accessible.

Is there a time limit for requests in Zendesk Help Center?

No, there is no time limit for requests in the Zendesk Help Center. The 'My Requests' page displays all requests submitted by the end user indefinitely.

Even archived tickets will still be labeled as 'solved' in the 'My activities' section, ensuring you have access to all your past interactions without any time constraints.


More related questions

How can I view a user's profile in Zendesk Help Center?

To view a user's profile in Zendesk Help Center, simply click on their name or avatar in any article, post, comment, or search result. This will open the user's profile within the Help Center. If you're a signed-in agent, you can also access the…

Are Help Center profiles brand-specific in Zendesk?

Yes, Help Center profiles in Zendesk are brand-specific. Each Help Center user profile contains only the user's activity for that specific Help Center and not across all your Help Centers. This means if you have multiple Help Centers for different…

How can I access a user's Support profile from the Help Center?

To access a user's Support profile from the Help Center, click on the user's name or avatar in the Help Center, and then click their name again in the profile that opens. This will take you to the user's Support profile in the Zendesk Support agent…

Can I view a user's Gather profile before they post?

Yes, you can view a user's Gather profile before they post by using their userid from the Support profile URL. Navigate to the user's Support profile, copy the userid from the URL, and then go to your own Gather profile page. Replace your user_id…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites