Time Limit for Requests in Zendesk Help Center
Is there a time limit for requests in Zendesk Help Center?
No, there is no time limit for requests in the Zendesk Help Center. The 'My Requests' page displays all requests submitted by the end user indefinitely.
Even archived tickets will still be labeled as 'solved' in the 'My activities' section, ensuring you have access to all your past interactions without any time constraints.
More related questions
How can I view a user's profile in Zendesk Help Center?
To view a user's profile in Zendesk Help Center, simply click on their name or avatar in any article, post, comment, or search result. This will open the user's profile within the Help Center. If you're a signed-in agent, you can also access the…
Are Help Center profiles brand-specific in Zendesk?
Yes, Help Center profiles in Zendesk are brand-specific. Each Help Center user profile contains only the user's activity for that specific Help Center and not across all your Help Centers. This means if you have multiple Help Centers for different…
How can I access a user's Support profile from the Help Center?
To access a user's Support profile from the Help Center, click on the user's name or avatar in the Help Center, and then click their name again in the profile that opens. This will take you to the user's Support profile in the Zendesk Support agent…
Can I view a user's Gather profile before they post?
Yes, you can view a user's Gather profile before they post by using their userid from the Support profile URL. Navigate to the user's Support profile, copy the userid from the URL, and then go to your own Gather profile page. Replace your user_id…
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