Change Support Address for Email Reply - Frequently asked questions
Discover how to change the support address for email replies using triggers in Zendesk. Find answers to common questions and enhance your support system.
Frequently asked questions
Can I change the support address for email replies using a trigger in Zendesk?
No, you cannot change the support address for email replies using a trigger in Zendesk. The email replies are sent from the support address that the customer used to submit their query, or from the default support address. However, you can manually…
How can I manually change the support address for ticket replies in Zendesk?
You can manually change the support address for ticket replies in Zendesk using the Select an Address app. This app allows you to choose a different support address for outgoing emails on a per-ticket basis. This is useful if you need to send…
Why can't I use a trigger to change the support address for email replies in Zendesk?
Triggers in Zendesk cannot be used to change the support address for email replies because the system sends replies from the address used by the customer or the default address. This limitation exists because triggers operate on the same ticket and…
Is there a way to choose the support address for webform submissions in Zendesk?
Currently, there isn't a direct way to choose the support address for webform submissions in Zendesk. The support address used for replies is typically the default or the one used by the customer. However, agents can use the Select an Address app…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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