Choosing Support Address for Webform Submissions
Learn about the options for choosing a support address for webform submissions in Zendesk. Manual changes are possible with an app.
Is there a way to choose the support address for webform submissions in Zendesk?
Currently, there isn't a direct way to choose the support address for webform submissions in Zendesk. The support address used for replies is typically the default or the one used by the customer. However, agents can use the Select an Address app to manually check and change the support address for each ticket, although this can be time-consuming.
More related questions
Can I change the support address for email replies using a trigger in Zendesk?
No, you cannot change the support address for email replies using a trigger in Zendesk. The email replies are sent from the support address that the customer used to submit their query, or from the default support address. However, you can manually…
How can I manually change the support address for ticket replies in Zendesk?
You can manually change the support address for ticket replies in Zendesk using the Select an Address app. This app allows you to choose a different support address for outgoing emails on a per-ticket basis. This is useful if you need to send…
Why can't I use a trigger to change the support address for email replies in Zendesk?
Triggers in Zendesk cannot be used to change the support address for email replies because the system sends replies from the address used by the customer or the default address. This limitation exists because triggers operate on the same ticket and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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