Why Triggers Can't Change Support Address in Zendesk
Understand why triggers can't change the support address for email replies in Zendesk. Learn about race conditions and limitations.
Why can't I use a trigger to change the support address for email replies in Zendesk?
Triggers in Zendesk cannot be used to change the support address for email replies because the system sends replies from the address used by the customer or the default address. This limitation exists because triggers operate on the same ticket and may be subject to race conditions, meaning there's no guarantee that a webhook will complete before the notification trigger sends out its email.
More related questions
Can I change the support address for email replies using a trigger in Zendesk?
No, you cannot change the support address for email replies using a trigger in Zendesk. The email replies are sent from the support address that the customer used to submit their query, or from the default support address. However, you can manually…
How can I manually change the support address for ticket replies in Zendesk?
You can manually change the support address for ticket replies in Zendesk using the Select an Address app. This app allows you to choose a different support address for outgoing emails on a per-ticket basis. This is useful if you need to send…
Is there a way to choose the support address for webform submissions in Zendesk?
Currently, there isn't a direct way to choose the support address for webform submissions in Zendesk. The support address used for replies is typically the default or the one used by the customer. However, agents can use the Select an Address app…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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