Create Clickable Ticket Links in Explore - Frequently asked questions
Discover how to create clickable links to tickets in Zendesk Explore. This page answers common questions and provides guidance on linking tickets effectively.
Frequently asked questions
How can I create a clickable link to a ticket in Zendesk Explore?
To create a clickable link to a ticket in Zendesk Explore, you need to follow specific configuration steps. These steps are detailed in the article titled 'Explore recipe: Configuring clickable links to tickets and articles'. This guide will walk…
What are the steps to configure clickable ticket ID links in Explore?
Configuring clickable ticket ID links in Explore involves following a specific set of steps. These steps are outlined in the 'Explore recipe: Configuring clickable links to tickets and articles' guide. By following this guide, you can set up your…
Where can I find the guide for creating clickable ticket links in Explore?
The guide for creating clickable ticket links in Explore is available in the Zendesk help center. It's titled 'Explore recipe: Configuring clickable links to tickets and articles'. This guide provides a comprehensive walkthrough on how to set up…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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