Start a Chat with Website Visitors - Frequently asked questions
Discover how to initiate chats with website visitors after a set time. Explore common questions and solutions for engaging with potential customers effectively.
Frequently asked questions
How can I start a chat with a customer on my website after a certain time?
You can initiate a chat with a customer on your website after they've been there for a set amount of time. To do this, you need to create a chat trigger that sends a welcome message after a specified duration, like 30 seconds. To set this up, add…
What are proactive messages in Zendesk and how do I use them?
Proactive messages in Zendesk allow you to reach out to customers browsing your website without them initiating the chat. You can set these messages to appear after a visitor has been on a page for a specific time. To create a proactive message,…
Can I trigger a chat when a visitor is idle on my website?
While Zendesk doesn't natively support triggering a chat based on visitor idleness, you can achieve this with some customization. By using the Web Widget (Classic) API, you can modify the HTML to force the widget to open after a visitor has been…
How do I ensure a chat message is sent only once per visitor?
To make sure a chat message is sent only once per visitor, you need to configure the chat trigger settings accordingly. When setting up your chat trigger, select the checkbox that specifies 'Each visitor will receive this message only once'. This…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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