Start a Chat with Website Visitors After Set Time
How can I start a chat with a customer on my website after a certain time?
You can initiate a chat with a customer on your website after they've been there for a set amount of time. To do this, you need to create a chat trigger that sends a welcome message after a specified duration, like 30 seconds.
To set this up, add a chat trigger and select the option for the message to be sent only once per visitor. In the trigger settings, choose 'Chat' as the channel and set it to run when the chat widget is loaded. Ensure the conditions are set to check if the visitor is still on the site, hasn't visited before, isn't requesting a chat, and hasn't been served. Then, configure the action to send a message from an agent, such as 'Welcome! Can we help you with anything?'. Finally, create the trigger to activate it. For more details, you can refer to theoriginal Zendesk article.
More related questions
What are proactive messages in Zendesk and how do I use them?
Proactive messages in Zendesk allow you to reach out to customers browsing your website without them initiating the chat. You can set these messages to appear after a visitor has been on a page for a specific time. To create a proactive message,…
Can I trigger a chat when a visitor is idle on my website?
While Zendesk doesn't natively support triggering a chat based on visitor idleness, you can achieve this with some customization. By using the Web Widget (Classic) API, you can modify the HTML to force the widget to open after a visitor has been…
How do I ensure a chat message is sent only once per visitor?
To make sure a chat message is sent only once per visitor, you need to configure the chat trigger settings accordingly. When setting up your chat trigger, select the checkbox that specifies 'Each visitor will receive this message only once'. This…
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