Change Assignment in Zendesk QA - Frequently asked questions
Explore common questions about changing assignments in Zendesk QA without resetting the cycle. Find answers to streamline your workflow efficiently.
Frequently asked questions
Can I change an assignment in Zendesk QA without losing progress?
Yes, you can change an assignment in Zendesk QA without losing progress. When you publish changes to an assignment mid-cycle, the progress you've made so far will remain intact. All the reviews that have been given will still count towards the goal…
Will my reviews still count if I update an assignment in Zendesk QA?
Yes, your reviews will still count if you update an assignment in Zendesk QA. Even if you make changes to an assignment mid-cycle, all the reviews that have been given will continue to contribute towards the assignment's goal. This allows you to…
How does updating an assignment affect the cycle in Zendesk QA?
Updating an assignment in Zendesk QA does not affect the cycle's progress. When you make changes to an assignment during a cycle, the progress remains unchanged, and all reviews given will still count towards the assignment's goal. This feature…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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