Reviews Count After Updating Zendesk QA Assignment
Discover how reviews remain valid after updating assignments in Zendesk QA. Ensure your progress is maintained while making changes.
Will my reviews still count if I update an assignment in Zendesk QA?
Yes, your reviews will still count if you update an assignment in Zendesk QA. Even if you make changes to an assignment mid-cycle, all the reviews that have been given will continue to contribute towards the assignment's goal. This allows you to make necessary updates without affecting the progress you've already made.
For more information, see this article: Setting up assignments.
More related questions
Can I change an assignment in Zendesk QA without losing progress?
Yes, you can change an assignment in Zendesk QA without losing progress. When you publish changes to an assignment mid-cycle, the progress you've made so far will remain intact. All the reviews that have been given will still count towards the goal…
How does updating an assignment affect the cycle in Zendesk QA?
Updating an assignment in Zendesk QA does not affect the cycle's progress. When you make changes to an assignment during a cycle, the progress remains unchanged, and all reviews given will still count towards the assignment's goal. This feature…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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