No, you cannot add a free form text field directly within a drop-down list in Zendesk. However, you can work around this limitation by including an option like "other: see details" in your drop-down list. Then, create a separate text field…
While you can't add a text input directly in a Zendesk drop-down, there's a workaround. You can include an option like "other: see details" in your drop-down list. Then, create a separate text field called "Details" where agents can input…
To capture miscellaneous issues in Zendesk drop-downs, use a combination of options and text fields. Add an option like "other: see details" to your drop-down list. Then, create a separate text field labeled "Details" where agents can provide…