Capture Miscellaneous Issues in Zendesk Drop-Downs
Learn how to handle miscellaneous issues in Zendesk drop-downs using a combination of options and text fields.
How can I capture miscellaneous issues in Zendesk drop-downs?
To capture miscellaneous issues in Zendesk drop-downs, use a combination of options and text fields.
Add an option like "other: see details" to your drop-down list. Then, create a separate text field labeled "Details" where agents can provide more specific information. This setup allows you to handle miscellaneous issues effectively without directly adding a text field to the drop-down.
More related questions
Can I add a free form text field in a Zendesk drop-down list?
No, you cannot add a free form text field directly within a drop-down list in Zendesk. However, you can work around this limitation by including an option like "other: see details" in your drop-down list. Then, create a separate text field labeled…
What is a workaround for adding text input in a Zendesk drop-down?
While you can't add a text input directly in a Zendesk drop-down, there's a workaround. You can include an option like "other: see details" in your drop-down list. Then, create a separate text field called "Details" where agents can input…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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