Add Free Form Text Field in Zendesk Drop-Down
Learn how to work around the limitation of adding a free form text field in a Zendesk drop-down list.
Can I add a free form text field in a Zendesk drop-down list?
No, you cannot add a free form text field directly within a drop-down list in Zendesk.
However, you can work around this limitation by including an option like "other: see details" in your drop-down list. Then, create a separate text field labeled "Details" where agents can provide additional information as needed. This approach allows you to capture more specific information without directly embedding a text field in the drop-down list. For more information on custom ticket fields, you can refer to the article: About custom ticket fields.
More related questions
What is a workaround for adding text input in a Zendesk drop-down?
While you can't add a text input directly in a Zendesk drop-down, there's a workaround. You can include an option like "other: see details" in your drop-down list. Then, create a separate text field called "Details" where agents can input…
How can I capture miscellaneous issues in Zendesk drop-downs?
To capture miscellaneous issues in Zendesk drop-downs, use a combination of options and text fields. Add an option like "other: see details" to your drop-down list. Then, create a separate text field labeled "Details" where agents can provide more…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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