Zendesk Sell Datasets Removal - Frequently asked questions
Frequently asked questions
What changes are happening to Sell datasets and dashboards in Zendesk Explore?
Starting January 16, 2024, Sell datasets, reports, and dashboards will no longer be available in Zendesk Explore. Instead, you can access this data through Zendesk Sell reports. This change means that if you currently use Sell datasets in Explore,…
Why is Zendesk removing Sell datasets from Explore?
Zendesk is removing Sell datasets from Explore due to low usage and the cost associated with maintaining these reports. Additionally, there are preferred alternatives available directly within Zendesk Sell. The decision to sunset Sell data in…
How will the removal of Sell datasets affect my Zendesk account?
If your account uses Sell and Explore, the removal of Sell datasets will mean that certain resources will no longer be available. This includes the Zendesk Sell prebuilt dashboard and default datasets for sales, calls, products, and activities….
Where can I find Sell data after its removal from Explore?
After the removal of Sell datasets from Explore, you can find Sell data directly in the reports available in Zendesk Sell. These reports offer a comprehensive overview of your data and reporting options. To continue accessing your Sell data,…
What steps should I take before Sell datasets are removed from Explore?
If you rely on Sell datasets in Explore, it's important to take action before they are removed on January 16, 2024. Export any historical Sell data you wish to retain in your reports or dashboards. Additionally, reacquaint yourself with the…
Can I still create custom reports and use custom objects after the change?
Yes, you can still create custom reports and use custom objects after the removal of Sell datasets from Explore. This can be done through Zendesk's API. For those who need to build custom reports, the API provides the necessary tools to access…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
