Reason for Removing Sell Datasets from Explore
Why is Zendesk removing Sell datasets from Explore?
Zendesk is removing Sell datasets from Explore due to low usage and the cost associated with maintaining these reports. Additionally, there are preferred alternatives available directly within Zendesk Sell.
The decision to sunset Sell data in Explore was made to streamline reporting options and focus on the more widely used and efficient tools available in Sell. This change allows Zendesk to allocate resources more effectively and improve the overall user experience.
More related questions
What changes are happening to Sell datasets and dashboards in Zendesk Explore?
Starting January 16, 2024, Sell datasets, reports, and dashboards will no longer be available in Zendesk Explore. Instead, you can access this data through Zendesk Sell reports. This change means that if you currently use Sell datasets in Explore,…
How will the removal of Sell datasets affect my Zendesk account?
If your account uses Sell and Explore, the removal of Sell datasets will mean that certain resources will no longer be available. This includes the Zendesk Sell prebuilt dashboard and default datasets for sales, calls, products, and activities….
Where can I find Sell data after its removal from Explore?
After the removal of Sell datasets from Explore, you can find Sell data directly in the reports available in Zendesk Sell. These reports offer a comprehensive overview of your data and reporting options. To continue accessing your Sell data,…
What steps should I take before Sell datasets are removed from Explore?
If you rely on Sell datasets in Explore, it's important to take action before they are removed on January 16, 2024. Export any historical Sell data you wish to retain in your reports or dashboards. Additionally, reacquaint yourself with the…
Can I still create custom reports and use custom objects after the change?
Yes, you can still create custom reports and use custom objects after the removal of Sell datasets from Explore. This can be done through Zendesk's API. For those who need to build custom reports, the API provides the necessary tools to access…
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