Simplify Tone in Generative AI - Frequently asked questions
Frequently asked questions
What is the Simplify tone feature in Zendesk's Generative AI?
The Simplify tone feature in Zendesk's Generative AI helps create clear and concise content. It uses OpenAI’s Enterprise GPT to automatically improve your content by paraphrasing it according to your needs. This feature is particularly useful for…
How does the Simplify tone feature affect Zendesk users?
The Simplify tone feature allows content creators to enhance their help center articles by making them clearer and more concise. Once registered for the EAP, users can enable this feature in the Admin Center. Content creators can select text in…
What steps are needed to use the Simplify tone feature in Zendesk?
To use the Simplify tone feature, you need to be on Zendesk's Professional or Enterprise Plans and register for the EAP. Once registered, you can enable the Generative AI features in the Admin Center. After enabling, content creators can use the…
Who can access the Simplify tone feature in Zendesk?
The Simplify tone feature is available to all Zendesk customers on Professional and Enterprise Plans. To access it, users need to sign up for the Early Access Program (EAP). Once registered, users can enable the Generative AI features in the Admin…
When was the Simplify tone feature in Zendesk released?
The Simplify tone feature in Zendesk was officially released on March 6, 2024. The Early Access Program (EAP) for this feature had ended by this release date. This feature was announced on January 26, 2024, with enrollment opening on October 4,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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