How to Manage Zendesk Billing - Frequently asked questions
Frequently asked questions
How can I view and download my Zendesk invoices?
You can easily view and download your Zendesk invoices through their platform. To do this, you need to access the billing section of your account where all your invoices are listed. From there, you can select the invoice you wish to view or…
What should I do if my credit card payment fails on Zendesk?
If your credit card payment fails on Zendesk, there are a few steps you can take to resolve the issue. First, ensure that your credit card details are up-to-date and correct. If the problem persists, you might need to contact your bank to check for…
How can I change my payment method or currency on Zendesk?
Changing your payment method or currency on Zendesk is straightforward. You can update your payment details by accessing the payment settings in your account. This includes switching to a different credit card or changing the currency used for…
What happens if my Zendesk account is suspended due to payment issues?
If your Zendesk account is suspended due to payment issues, it is crucial to resolve the payment problem as soon as possible to reactivate your account. This might involve updating your payment information or contacting your bank. Once the payment…
How can I view and manage my Zendesk subscription?
Viewing and managing your Zendesk subscription is simple. Both account owners and administrators can access subscription details, including current plan types and agent seats. Account owners and billing admins can also make changes to…
How do I add new products or upgrade my Zendesk plan?
Adding new products or upgrading your Zendesk plan is a straightforward process. You can compare plan options and choose a billing cycle that suits your needs. Additionally, you can purchase product add-ons to enhance your Zendesk experience. For…
What is the process for cancelling my Zendesk account?
To cancel your Zendesk account, you must be the account owner. The process involves accessing your account settings and following the cancellation steps provided. It's important to note that cancelling an account is a permanent action. For detailed…
How can I change the account owner on Zendesk?
Changing the account owner on Zendesk is possible if you have the necessary permissions. This process involves verifying the current owner's email address and following the steps to assign a new owner. If the current owner is unavailable, there are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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