Why SMS Messages Fail to Send - Frequently asked questions
Frequently asked questions
Why are my SMS messages failing to send from Zendesk?
SMS messages can fail to send for several reasons. Some common issues include the destination handset being unreachable, the phone number not supporting text, or the message exceeding the 160 character limit. Additionally, if the end user has…
What should I do if my SMS messages are undelivered or failed?
If your SMS messages show as undelivered or failed, there are a few steps you can take. First, check if the destination handset is reachable and supports text messaging. Ensure your message is within the 160 character limit and that the recipient…
How can I resolve issues with SMS messages containing URLs?
If your SMS messages with URLs aren't sending, it might be due to carrier policies. U.S. carriers discourage the use of shared public URL shorteners and prefer proprietary, branded shorteners. Additionally, your message might be flagged as spam by…
Why can't I set a business name for outgoing SMS messages?
Setting a business name or caller ID for outgoing SMS messages isn't possible in Zendesk. This is controlled by the receiving device, which may display the name if the number is saved with contact information. As a workaround, you can include your…
What are the character limits for SMS messages in Zendesk?
SMS messages in Zendesk have a character limit of 160 characters. Exceeding this limit can cause messages to fail to send. To ensure successful delivery, keep your messages concise and within the character limit. If you need to send longer…
How can I troubleshoot SMS message delivery issues in Zendesk?
To troubleshoot SMS delivery issues, start by checking the common reasons for failure, such as unreachable handsets or unsupported numbers. Ensure your message is within the character limit and that the recipient hasn't opted out. If you're using…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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