Transfer a Chat License with One Agent - Frequently asked questions
Discover how to transfer a Zendesk Chat license when managing a single agent. Explore common questions and solutions for a seamless transition process.
Frequently asked questions
How can I transfer a Zendesk Chat license with only one agent?
To transfer a Zendesk Chat license when there's only one agent, you'll need some help from Zendesk Customer Support. They can assist by creating a temporary agent seat to facilitate the transfer. When you have only one license, the system doesn't…
Why can't I transfer my Zendesk Chat seat directly?
Direct transfer of a Zendesk Chat seat isn't possible when there's only one agent. Zendesk Customer Support needs to assist in this process. The system lacks a direct option for transferring a Chat seat when you have a single license. To resolve…
What should I do if I need to transfer a Zendesk Chat license?
If you need to transfer a Zendesk Chat license, especially with only one agent, contact Zendesk Customer Support for help. They can create a temporary agent seat to facilitate the transfer. Transferring a Chat license isn't straightforward when…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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