Remove Ticket Properties from Emails - Frequently asked questions
Discover how to remove ticket properties from emails sent to agents. Explore common questions and solutions to streamline your Zendesk email notifications.
Frequently asked questions
How can I remove ticket properties from Zendesk email notifications?
To remove ticket properties from Zendesk email notifications, you need to edit the email template. Ticket properties are added by the email footer, which cannot be customized directly. However, you can remove the footer and replace it with your own…
Is it possible to customize the footer in Zendesk email notifications?
Currently, you cannot directly customize the content added by the footer placeholder in Zendesk email notifications. The footer includes ticket properties and other messages that are automatically appended to emails sent to agents. However, you…
What are the default ticket properties in Zendesk email notifications?
In Zendesk email notifications sent to agents, the default ticket properties include details such as status, assignee, and messages like 'You are an agent. Add a comment by replying to this email or view ticket in Zendesk Support' and 'Delivered by…
How do I edit the email template in Zendesk?
To edit the email template in Zendesk, you need to access the template settings and make the necessary changes. This allows you to customize the content of your email notifications, including removing the default footer that contains ticket…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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