Customize Footer in Zendesk Email Notifications
Is it possible to customize the footer in Zendesk email notifications?
Currently, you cannot directly customize the content added by the footer placeholder in Zendesk email notifications. The footer includes ticket properties and other messages that are automatically appended to emails sent to agents.
However, you can remove the existing footer and replace it with your own custom text. This involves editing your email template to exclude the default footer content. For more guidance on how to customize your email template, check out the article: Customizing templates for your email notifications.
More related questions
How can I remove ticket properties from Zendesk email notifications?
To remove ticket properties from Zendesk email notifications, you need to edit the email template. Ticket properties are added by the email footer, which cannot be customized directly. However, you can remove the footer and replace it with your own…
What are the default ticket properties in Zendesk email notifications?
In Zendesk email notifications sent to agents, the default ticket properties include details such as status, assignee, and messages like 'You are an agent. Add a comment by replying to this email or view ticket in Zendesk Support' and 'Delivered by…
How do I edit the email template in Zendesk?
To edit the email template in Zendesk, you need to access the template settings and make the necessary changes. This allows you to customize the content of your email notifications, including removing the default footer that contains ticket…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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