image for site

Why Chats Update Post-Completion - Frequently asked questions

Discover why completed chats in Zendesk may still be updated. Explore common questions and answers about chat updates, ensuring you understand the process.

Frequently asked questions

Why does the 'Time - Chat last updated' attribute change after chat completion?

The 'Time - Chat last updated' attribute may change after a chat is completed due to certain actions. Specifically, when you review a chat from the History tab of the Chat dashboard, it triggers an update to this timestamp. This occurs even if no…

What actions trigger updates to completed chat timestamps in Zendesk?

In Zendesk, reviewing a chat from the History tab of the Chat dashboard can trigger updates to the timestamp of a completed chat. This action updates the 'Time - Chat last updated' attribute, even if no actual modifications are made to the chat….

How can I prevent unexpected updates to chat timestamps in Zendesk?

To prevent unexpected updates to chat timestamps in Zendesk, be mindful of actions like reviewing chats from the History tab. These actions can trigger updates to the 'Time - Chat last updated' attribute, even if no changes are made. Understanding…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites