Why Chats Update Post-Completion - Frequently asked questions
Discover why completed chats in Zendesk may still be updated. Explore common questions and answers about chat updates, ensuring you understand the process.
Frequently asked questions
Why does the 'Time - Chat last updated' attribute change after chat completion?
The 'Time - Chat last updated' attribute may change after a chat is completed due to certain actions. Specifically, when you review a chat from the History tab of the Chat dashboard, it triggers an update to this timestamp. This occurs even if no…
What actions trigger updates to completed chat timestamps in Zendesk?
In Zendesk, reviewing a chat from the History tab of the Chat dashboard can trigger updates to the timestamp of a completed chat. This action updates the 'Time - Chat last updated' attribute, even if no actual modifications are made to the chat….
How can I prevent unexpected updates to chat timestamps in Zendesk?
To prevent unexpected updates to chat timestamps in Zendesk, be mindful of actions like reviewing chats from the History tab. These actions can trigger updates to the 'Time - Chat last updated' attribute, even if no changes are made. Understanding…
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