How to Use Custom Field Types - Frequently asked questions
Frequently asked questions
What are the different types of custom fields in Zendesk?
Zendesk offers a variety of custom field types to tailor your support tickets, users, and organizations. These include drop-down, multi-select, text, multi-line, checkbox, numeric, decimal, date, credit card, regex, and lookup relationship fields….
How do drop-down custom fields work in Zendesk?
Drop-down custom fields in Zendesk allow you to create a list of options for users to select from. Each option consists of a title and a tag, where the title is visible to users and the tag is used as a ticket property for business rules. You can…
Can I use multi-select fields in Zendesk bot builder?
Unfortunately, multi-select fields are not supported by Zendesk's bot builder. While multi-select fields allow users to choose multiple options from a list, this functionality is not available within the bot builder environment. If you need to use…
What is the character limit for text and multi-line fields in Zendesk?
Both text and multi-line fields in Zendesk have a character limit of 65,536. This allows for a substantial amount of text input, whether it's a single line or multiple lines. These fields are ideal for capturing detailed information from users,…
How do regex custom fields work in Zendesk?
Regex custom fields in Zendesk allow you to use Ruby regular expressions to create input masks for validating specific data patterns, such as telephone numbers or zip codes. This ensures that users enter data in the correct format. For example, a…
Can I use credit card fields for users and organizations in Zendesk?
Credit card fields in Zendesk are designed to securely capture credit card numbers, but they are not supported for user and organization fields. These fields are PCI compliant, ensuring that only the last four digits of the card number are visible…
What are lookup relationship fields in Zendesk?
Lookup relationship fields in Zendesk allow admins to define custom relationships between tickets, users, organizations, and custom objects. This feature helps team members establish these relationships while managing tickets or editing profiles….
How can I organize drop-down and multi-select options in Zendesk?
In Zendesk, you can organize options in drop-down and multi-select fields into categories. This helps users navigate and select options more easily, especially when dealing with a large number of values. Organizing options into categories can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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