Credit card fields in Zendesk are designed to securely capture credit card numbers, but they are not supported for user and organization fields. These fields are PCI compliant, ensuring that only the last four digits of the card number are visible to agents.
If you need to store credit card information, it must be done within ticket fields. For more information on custom field types, visit theZendesk help article.
Zendesk offers a variety of custom field types to tailor your support tickets, users, and organizations. These include drop-down, multi-select, text, multi-line, checkbox, numeric, decimal, date, credit card, regex, and lookup relationship fields….
Drop-down custom fields in Zendesk allow you to create a list of options for users to select from. Each option consists of a title and a tag, where the title is visible to users and the tag is used as a ticket property for business rules. You can…
Unfortunately, multi-select fields are not supported by Zendesk's bot builder. While multi-select fields allow users to choose multiple options from a list, this functionality is not available within the bot builder environment. If you need to use…
Both text and multi-line fields in Zendesk have a character limit of 65,536. This allows for a substantial amount of text input, whether it's a single line or multiple lines. These fields are ideal for capturing detailed information from users, but…
Regex custom fields in Zendesk allow you to use Ruby regular expressions to create input masks for validating specific data patterns, such as telephone numbers or zip codes. This ensures that users enter data in the correct format. For example, a…
Lookup relationship fields in Zendesk allow admins to define custom relationships between tickets, users, organizations, and custom objects. This feature helps team members establish these relationships while managing tickets or editing profiles….
In Zendesk, you can organize options in drop-down and multi-select fields into categories. This helps users navigate and select options more easily, especially when dealing with a large number of values. Organizing options into categories can…