How to Add & Update Bot Avatar - Frequently asked questions
Frequently asked questions
How do I add or update a bot avatar in Zendesk?
To add or update a bot avatar in Zendesk, navigate to the Admin Center and select Channels in the sidebar, then choose Bots and automations > Bots. Click on Manage bots and select the bot you want to update. In the Settings tab under The basics…
What file types and size are recommended for a Zendesk bot avatar?
For a Zendesk bot avatar, you should use a JPG, PNG, or GIF file that is smaller than 100KB. An image size of 50x50 pixels is recommended for the best results. Choosing simple and clear images that represent your organization, such as a logo or…
Why is my custom bot avatar not visible to end-users in Zendesk?
If your custom bot avatar is not visible to end-users, ensure that you have saved the proactive message setting. The custom bot avatar will appear in the proactive messaging admin experience when a bot is set as the responder, but it requires…
Can I preview my bot avatar before finalizing it in Zendesk?
Yes, you can preview your bot avatar before finalizing it in Zendesk. After uploading your image in the Admin Center, you can see a preview on the right side of the screen. This allows you to make any necessary changes to ensure the avatar looks…
What are the best practices for choosing a bot avatar image in Zendesk?
When choosing a bot avatar image in Zendesk, it's best to use simple, clear images that represent your organization, such as a logo or mascot. The image should be a JPG, PNG, or GIF file, smaller than 100KB, and ideally 50x50 pixels in size….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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