Using Automations with Custom Date Fields - Frequently asked questions
Explore common questions about setting up automations to trigger 24 hours after a custom date in Zendesk tickets. Find answers to optimize your workflow.
Frequently asked questions
Can I automate actions exactly 24 hours after a custom date in Zendesk?
No, you cannot automate actions to fire exactly 24 hours after a custom date in Zendesk. Automations in Zendesk use conditions like 'Is within the previous' and 'Is within the next', which work with integer numbers of days, translating into…
How do time zones affect Zendesk automations with custom date fields?
Zendesk automations with custom date fields are affected by time zones because they use UTC timestamps. This means that the automations do not consider the account's local time zone when executing actions. As a result, depending on how far your…
What do 'Is within the previous' and 'Is within the next' mean in Zendesk automations?
'Is within the previous' and 'Is within the next' are conditions used in Zendesk automations that work with integer numbers of days. These conditions translate into multiples of 24 hours, allowing the automation to check if a ticket's custom date…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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