No, you cannot automate actions to fire exactly 24 hours after a custom date in Zendesk. Automations in Zendesk use conditions like 'Is within the previous' and 'Is within the next', which work with integer numbers of days, translating into multiples of 24 hours. This means the automation checks if the custom date field falls within a 24-hour window but does not wait exactly 24 hours to execute actions.
Additionally, automations use UTC timestamps for custom date field conditions, not the account's local time zone. This can cause automations to appear to fire several hours early or late, depending on your time zone's distance from UTC. For more details, you can refer to the originalZendesk help article.
Zendesk automations with custom date fields are affected by time zones because they use UTC timestamps. This means that the automations do not consider the account's local time zone when executing actions. As a result, depending on how far your…
'Is within the previous' and 'Is within the next' are conditions used in Zendesk automations that work with integer numbers of days. These conditions translate into multiples of 24 hours, allowing the automation to check if a ticket's custom date…