How to Analyze Suggested Articles - Frequently asked questions
Frequently asked questions
What is the purpose of Zendesk's Answer Bot?
Zendesk's Answer Bot is designed to help customers resolve issues by suggesting relevant articles before they need to contact an agent. It works with Zendesk Guide to intelligently recommend articles that might solve a customer's problem. This can…
How can I analyze the effectiveness of Answer Bot using Zendesk Explore?
You can use Zendesk Explore to create reports that analyze the effectiveness of Answer Bot. Explore offers a built-in dashboard with common statistics, and you can also create custom reports. These reports can help you measure how well Answer Bot…
What are the basic metrics available for Answer Bot in Zendesk Explore?
In Zendesk Explore, you can track several basic metrics to evaluate Answer Bot's performance. These include the number of suggested articles, clicked articles, resolutions, and rejected articles. Each metric provides insight into how customers…
How do I create a report for the top ten articles resolved by Answer Bot?
To create a report for the top ten articles resolved by Answer Bot, start by adding the 'Resolutions' metric in your blank report. Then, add the 'Article translation title' attribute to display all articles with their resolution counts. Use the…
What is the process to report on bot answers by status in Zendesk Explore?
To report on bot answers by status, add the 'Attempts' metric to your report and the 'Answer status' attribute in the Columns panel. This will display a pie chart showing the percentage of each bot answer status, such as unoffered, offered,…
What permissions and tools are needed to create reports in Zendesk Explore?
To create reports in Zendesk Explore, you need Editor or Admin permissions and access to Zendesk Guide Professional or Enterprise with the Answer Bot add-on. You'll also need a blank Explore report using the Answer Bot: Article Recommendations…
How can I track the number of rejected articles in Zendesk Explore?
To track the number of rejected articles in Zendesk Explore, add the 'Rejected articles' metric to your report. This metric shows how many times customers marked their requests as not solved after receiving an Answer Bot suggestion. Monitoring…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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