Salesforce Account Names Changing - Frequently asked questions
Discover why Salesforce account names are changing to numbers. This page addresses common questions and provides insights into this issue.
Frequently asked questions
Why are my Salesforce account names changing to numbers in Zendesk?
If your Salesforce account names are changing to numbers in Zendesk, it's likely due to the configuration of the Synced organization mapping field. This field is used to display the synced Zendesk record ID. After the first successful sync, the…
How can I stop Salesforce account names from being overwritten in Zendesk?
To stop Salesforce account names from being overwritten in Zendesk, you need to adjust the Synced organization mapping field in the Account Sync settings. This field should not be mapped to the account name, as it will be overwritten with the…
What is the Synced organization mapping field in Zendesk?
The Synced organization mapping field in Zendesk is used to display the synced Zendesk record ID. During the first successful sync of an account from Salesforce to Zendesk, the integration writes the ID of the Zendesk organization back into this…
How can I verify changes made by the Salesforce to Zendesk sync?
You can verify changes made by the Salesforce to Zendesk sync by checking the integration logs. These logs will show if the account names have been changed to numbers due to the Synced organization mapping field configuration. The logs will also…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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