Setting Password Security Level - Frequently asked questions
Frequently asked questions
What are the different password security levels in Zendesk?
Zendesk offers four password security levels: Recommended, High, Medium, and Low. The Recommended level is the most secure, with strict requirements such as a minimum of 12 characters, inclusion of uppercase and lowercase letters, numbers, and…
How can I change the password security level in Zendesk?
To change the password security level in Zendesk, you need to be an administrator. Navigate to the Admin Center, click on Account in the sidebar, and select Security. From there, you can choose either Team member authentication or End user…
Can I set a custom password security level for team members in Zendesk?
Yes, Zendesk allows you to set a custom password security level for team members if the Recommended level doesn't meet your specific requirements. This option is available only for team members, not end users. To set a custom level, go to the…
What happens when I increase the password security level in Zendesk?
When you increase the password security level in Zendesk, all existing passwords are set to expire in 5 days, requiring users to update their passwords to meet the new requirements. If a password is older than 90 days, it may expire immediately….
How can administrators set passwords for users in Zendesk?
Administrators can be allowed to set passwords for users in Zendesk, but it's generally recommended to keep this option disabled for security reasons. Allowing admins to set passwords can expose your system to social engineering attacks. If you…
How do I set session expiration times in Zendesk?
In Zendesk, you can set session expiration times to automatically sign out agents and team members after a period of inactivity. This helps maintain security by ensuring that users are not left logged in indefinitely. To set the session expiration…
What are some password security best practices recommended by Zendesk?
Zendesk recommends several best practices to ensure password security. These include never using the same password for multiple accounts, not sharing or writing down passwords, and avoiding communication of passwords via phone, email, or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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