How to Add a Column for Result Path - Frequently asked questions
Discover how to add a column in your report for result path calculations. Explore common questions and detailed answers to enhance your Zendesk reporting.
Frequently asked questions
How can I add a column for absolute values in my Zendesk report?
To display absolute values alongside manipulated results in your Zendesk report, you need to duplicate the metric and adjust the result path calculation. First, duplicate the metric in your report by selecting the metric, clicking the eye icon,…
What steps are involved in duplicating a metric in Zendesk reports?
Duplicating a metric in Zendesk reports involves a few straightforward steps to ensure you can display both original and manipulated data. First, access the metric panel and click on the metric you want to duplicate, such as 'Solved tickets'….
How do I apply a result path calculation in Zendesk?
Applying a result path calculation in Zendesk helps you analyze the evolution of data over time. To apply this, go to the result manipulation menu and select 'Result path calculation'. In the calculation settings, choose the metric you…
How can I hide empty columns and add arrows in a Zendesk report?
To improve the readability of your Zendesk report, you can hide empty columns and add arrows. Navigate to 'Chart Configuration' and select 'Columns'. To hide an empty column, click the 'Visible' icon next to the column you want to hide, such as…
Can I use the result path calculation for metrics other than Solved tickets?
Yes, the result path calculation can be applied to any metric or attribute in Zendesk reports. While the example provided uses the 'Solved tickets' metric and 'Ticket Solved - Year' as an attribute, you can adapt this workflow to suit other…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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