Steps to Duplicate a Metric in Zendesk Reports
What steps are involved in duplicating a metric in Zendesk reports?
Duplicating a metric in Zendesk reports involves a few straightforward steps to ensure you can display both original and manipulated data.
First, access the metric panel and click on the metric you want to duplicate, such as 'Solved tickets'. Then, click the eye icon to open the Standard calculated metric panel and select 'Duplicate'. Make sure to choose the same dataset as your original report, for example, 'Support: Tickets'. After duplicating, add the new metric to your report by selecting 'Calculated metrics' and choosing the duplicated metric, then click 'Apply'.
More related questions
How can I add a column for absolute values in my Zendesk report?
To display absolute values alongside manipulated results in your Zendesk report, you need to duplicate the metric and adjust the result path calculation. First, duplicate the metric in your report by selecting the metric, clicking the eye icon, and…
How do I apply a result path calculation in Zendesk?
Applying a result path calculation in Zendesk helps you analyze the evolution of data over time. To apply this, go to the result manipulation menu and select 'Result path calculation'. In the calculation settings, choose the metric you duplicated,…
How can I hide empty columns and add arrows in a Zendesk report?
To improve the readability of your Zendesk report, you can hide empty columns and add arrows. Navigate to 'Chart Configuration' and select 'Columns'. To hide an empty column, click the 'Visible' icon next to the column you want to hide, such as…
Can I use the result path calculation for metrics other than Solved tickets?
Yes, the result path calculation can be applied to any metric or attribute in Zendesk reports. While the example provided uses the 'Solved tickets' metric and 'Ticket Solved - Year' as an attribute, you can adapt this workflow to suit other metrics…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
