Add Absolute Values Column in Zendesk Report
How can I add a column for absolute values in my Zendesk report?
To display absolute values alongside manipulated results in your Zendesk report, you need to duplicate the metric and adjust the result path calculation.
First, duplicate the metric in your report by selecting the metric, clicking the eye icon, and choosing 'Duplicate' in the Standard calculated metric panel. Use the same dataset as your report, then add the duplicated metric to your report. Next, apply the result path calculation by selecting 'Result path calculation' in the result manipulation menu and configuring the options as needed. Finally, hide any empty columns and add arrows to enhance the report's readability. For more details, check the originalZendesk help article.
More related questions
What steps are involved in duplicating a metric in Zendesk reports?
Duplicating a metric in Zendesk reports involves a few straightforward steps to ensure you can display both original and manipulated data. First, access the metric panel and click on the metric you want to duplicate, such as 'Solved tickets'. Then,…
How do I apply a result path calculation in Zendesk?
Applying a result path calculation in Zendesk helps you analyze the evolution of data over time. To apply this, go to the result manipulation menu and select 'Result path calculation'. In the calculation settings, choose the metric you duplicated,…
How can I hide empty columns and add arrows in a Zendesk report?
To improve the readability of your Zendesk report, you can hide empty columns and add arrows. Navigate to 'Chart Configuration' and select 'Columns'. To hide an empty column, click the 'Visible' icon next to the column you want to hide, such as…
Can I use the result path calculation for metrics other than Solved tickets?
Yes, the result path calculation can be applied to any metric or attribute in Zendesk reports. While the example provided uses the 'Solved tickets' metric and 'Ticket Solved - Year' as an attribute, you can adapt this workflow to suit other metrics…
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