Review Suggested Support Topics in Content Cues - Frequently asked questions
Frequently asked questions
What is the Content Cues suggestion list in Zendesk?
The Content Cues suggestion list in Zendesk is a tool that helps identify potential gaps or areas for improvement in your help center content. It provides a list of suggested topics based on commonly-used keywords and phrases from customer tickets….
How can I view suggested support topics in Zendesk?
To view suggested support topics in Zendesk, navigate to the Guide section and click on the Manage Articles icon, then select Content Cues. From there, click on the Support topics tab to open the suggestion list. Each cue will display the number…
How does Zendesk's Content Cues tag tickets?
Zendesk's Content Cues tags tickets by processing them daily to generate or update support topics. Each related ticket is tagged with a unique identifier that starts with 'contentcue', followed by a specific ID. These tags help you easily…
What actions can I take on a suggested support topic in Zendesk?
When you open a suggested support topic in Zendesk, you have several options. You can view a list of related tickets by clicking 'View tickets', which allows you to see all support conversations linked to the topic. Alternatively, if the…
Why might there be a discrepancy in the number of tickets shown in Content Cues?
A discrepancy in the number of tickets shown in Content Cues can occur because you cannot view tickets that were closed before they were detected by Content Cues. This means the total count of tickets assigned to a support topic might differ from…
Can I influence the number of tickets detected by Content Cues?
Unfortunately, you cannot directly influence the number of tickets detected by Content Cues, as it is an automated process. The system uses algorithms to identify common keywords and phrases in tickets, which are then used to create support…
How can I prevent Content Cues from updating tickets in Zendesk?
To prevent Content Cues from updating tickets in Zendesk, you can dismiss the content cue. This action stops the content cue tags from being applied to tickets, which can interfere with automation processes. If content cue tags are causing issues…
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