Unfortunately, you cannot directly influence the number of tickets detected by Content Cues, as it is an automated process. The system uses algorithms to identify common keywords and phrases in tickets, which are then used to create support topics.
While you can't change the detection process, you can ensure that your tickets are well-labeled and contain relevant keywords to improve the accuracy of the suggestions provided by Content Cues.
The Content Cues suggestion list in Zendesk is a tool that helps identify potential gaps or areas for improvement in your help center content. It provides a list of suggested topics based on commonly-used keywords and phrases from customer tickets….
To view suggested support topics in Zendesk, navigate to the Guide section and click on the Manage Articles icon, then select Content Cues. From there, click on the Support topics tab to open the suggestion list. Each cue will display the number of…
Zendesk's Content Cues tags tickets by processing them daily to generate or update support topics. Each related ticket is tagged with a unique identifier that starts with 'contentcue', followed by a specific ID. These tags help you easily…
When you open a suggested support topic in Zendesk, you have several options. You can view a list of related tickets by clicking 'View tickets', which allows you to see all support conversations linked to the topic. Alternatively, if the suggestion…
A discrepancy in the number of tickets shown in Content Cues can occur because you cannot view tickets that were closed before they were detected by Content Cues. This means the total count of tickets assigned to a support topic might differ from…
To prevent Content Cues from updating tickets in Zendesk, you can dismiss the content cue. This action stops the content cue tags from being applied to tickets, which can interfere with automation processes. If content cue tags are causing issues…