Understanding Zendesk's Content Cues Suggestion List
What is the Content Cues suggestion list in Zendesk?
The Content Cues suggestion list in Zendesk is a tool that helps identify potential gaps or areas for improvement in your help center content. It provides a list of suggested topics based on commonly-used keywords and phrases from customer tickets. Each entry on the list includes details such as the support topic, the number of related tickets, the date the cue was created, and the language of the tickets.
This list is generated by analyzing ticket data to suggest topics that might be missing, need more articles, or could be made more discoverable. By reviewing these suggestions, you can enhance your help center's effectiveness in addressing customer needs. For more details, you can check the originalZendesk article.
More related questions
How can I view suggested support topics in Zendesk?
To view suggested support topics in Zendesk, navigate to the Guide section and click on the Manage Articles icon, then select Content Cues. From there, click on the Support topics tab to open the suggestion list. Each cue will display the number of…
How does Zendesk's Content Cues tag tickets?
Zendesk's Content Cues tags tickets by processing them daily to generate or update support topics. Each related ticket is tagged with a unique identifier that starts with 'contentcue', followed by a specific ID. These tags help you easily…
What actions can I take on a suggested support topic in Zendesk?
When you open a suggested support topic in Zendesk, you have several options. You can view a list of related tickets by clicking 'View tickets', which allows you to see all support conversations linked to the topic. Alternatively, if the suggestion…
Why might there be a discrepancy in the number of tickets shown in Content Cues?
A discrepancy in the number of tickets shown in Content Cues can occur because you cannot view tickets that were closed before they were detected by Content Cues. This means the total count of tickets assigned to a support topic might differ from…
Can I influence the number of tickets detected by Content Cues?
Unfortunately, you cannot directly influence the number of tickets detected by Content Cues, as it is an automated process. The system uses algorithms to identify common keywords and phrases in tickets, which are then used to create support topics….
How can I prevent Content Cues from updating tickets in Zendesk?
To prevent Content Cues from updating tickets in Zendesk, you can dismiss the content cue. This action stops the content cue tags from being applied to tickets, which can interfere with automation processes. If content cue tags are causing issues…
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