Customize Session Timeout Settings - Frequently asked questions
Frequently asked questions
How does Zendesk session expiration work?
Zendesk session expiration is designed to enhance security by signing users out after a period of inactivity. By default, a session expires after eight hours of inactivity. User activity includes actions like clicking within the Zendesk interface…
Can I customize the session expiration period in Zendesk?
Yes, a Zendesk admin can customize the session expiration period when Zendesk authentication is enabled. This allows you to set different expiration periods for team members and end users based on your security requirements. To customize the…
What is the default session expiration time for Zendesk end users?
The default session expiration time for Zendesk end users is eight hours of inactivity. This means that if an end user does not interact with the Zendesk interface for eight hours, their session will expire, and they will need to sign in again….
How can I extend the session expiration for Zendesk end users?
Currently, there is no native way to extend the session expiration for Zendesk end users beyond the default settings. If you wish to have a longer session duration, such as two weeks, this would need to be a feature request. You can reach out to…
Does Zendesk session expiration apply to all login methods?
Yes, Zendesk session expiration applies to all login methods, including Single Sign-On (SSO) such as SAML or JWT. By default, users will be logged out after eight hours of inactivity, regardless of the login method used. However, you can customize…
Can I deactivate the session timeout in Zendesk?
Currently, there is no option to completely deactivate the session timeout in Zendesk. The session timeout is a security feature designed to protect against unauthorized access by signing users out after a period of inactivity. While you cannot…
How can I access the current session ID in Zendesk?
The current session ID isn't directly referenced in the Zendesk Help Center theme. However, you can access it by sending a client-side request to the Sessions API, which will return the currently authenticated session. This approach allows you to…
How do non-interactive sessions work in Zendesk?
Non-interactive sessions in Zendesk, which involve automated processes or scripts, fall under the same category as user activity. This means that as long as the application is pulling information automatically in the background, the session remains…
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